07/16/2013

The power of the aviation lobby?

The Federal Council seems to find the taxes in Basel airport more important than the rights of Swiss people living in France.

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07/14/2013

Skyguide ensures our early morning wakeup

This Sunday morning there were very few ealrly landings. Why did Skyguide then allow departures in both directions?

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07/13/2013

Turkish Airlines: ambitious but not yet efficient

Turkish Airlines have been trying to get intercontinental passengers to fly via Istanbul. However, their support service needs improving.

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07/08/2013

Why don't Geneva people protest more?

In an article in the NZZ last week there was a query about why Geneva residents are only just starting to query aircraft pollution.

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16:46 Posted in Noise around Geneva airport, Potpourri | Permalink | Comments (1) | |  del.icio.us | | Digg! Digg |  Facebook

07/03/2013

Summertime, and the flights are delayed.

With the arrival of the summer holiday season there are suddenly lots of delayed flights, giving late night noise to airport neighbours.

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10:16 Posted in Noise around Geneva airport, Potpourri | Permalink | Comments (0) | |  del.icio.us | | Digg! Digg |  Facebook

06/28/2013

Financial compensation for late flights

When flights are/were delayed more than three hours passengers can often claim financial compensation, even years afterwards.

The European Union has long had rules for a possible financial compensation when a flight arrives at its destination more than three hours late. According to Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004

Article 7 : Right to compensation

1. Where reference is made to this Article, passengers shall receive compensation amounting to:
(a) EUR 250 for all flights of 1500 kilometres or less;
(b) EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres;
(c) EUR 600 for all flights not falling under (a) or (b).

In a recent ruling, the Court of Justice of the European Union ruled that passengers who were delayed by more than three hours could claim this compensation afterwards (even some years afterwards). There were also clarifications of the circumstances under which the airline could claim it was not their fault because of exceptional circumstances.

One interesting case could be the morning easyJet flight yesterday, 27 June, from Geneva to Berlin. Because of their spare Geneva-based aircraft having been sent elsewhere, easyJet Switzerland had to borrow a UK aircraft to fly the route in reverse: Berlin to Geneva on time, Geneva to Berlin over three hours late.

In principle, this delay would allow the passengers to Berlin to clain 250 Euros of compensation. However, I am not 100% certain that the ruling, which applies to flights departing from an EU airport, or an EU airline where the flight is landing at an EU airport, is valid for Switzerland.

The ruling has been unsuccessfully challenged by, amongst others, easyJet. It does raise the spectre of large payouts by the airlines. However, unsurprisingly, for individuals trying to make the claims, much determination may be required. This is particularly true of the low-cost airlines, who are working on tight margins.

Should one make a justifiable claim? There is probably a fairness judgement for each individual to make. In the opinion of one expert (Martin Lewis, of moneysavingexpert.com)

"You have a legal right to make a compensation claim for flight delays and cancellations – yet it's worth being aware that if this becomes mainstream, the added cost to airlines could cause them financial trouble and may lead them to increase future flight prices for everyone.

 

I'm not saying this to put you off, yet it's worth examining whether you feel the compensation is right and fair. If you bought a flight and were seriously delayed and inconvenienced – well, we're a consumer website, so we say go for it.

Yet as the payout is irrelevant to the cost of the flight – there will be some who paid £20 for a cheap flight, were delayed a few hours that didn't really bother them and are entitled to £339 compensation for it. That could really cripple a budget airline's pricing structure. For cheaper flights especially, the rules seem weighted against airlines but at the end of the day, it's up to you whether or not to go for it.

So were any of the passengers on the delayed Geneva to Berlin flight, which got to Berlin in the early afternoon, really inconvenienced? Probably not. However, when easyJet Switzerland do the same reversal procedure for the final daily London to Gatwick service, meaning that the arrival at Gatwick is in the early hours of the morning, it is perhaps a different story. It could also be a different story when flights back to Geneva are so late that they are diverted to Lyon, giving the passengers a coach ride from Lyon to Geneva in the middle of the night.

12:30 Posted in easyJet anecdotes, Potpourri | Permalink | Comments (0) | |  del.icio.us | | Digg! Digg |  Facebook

06/20/2013

Robbie will guide you!

Passengers arriving at Geneva can be helped to find what they want by asking a robot, which will actually then guide them.

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06/01/2013

An airport cracks down on the noisiest aircraft

Heathrow chiefs want to increase fines for airlines that break noise limits and try new plane departure routes and steeper approaches.

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20:13 Posted in Noise around Geneva airport, Potpourri | Permalink | Comments (0) | |  del.icio.us | | Digg! Digg |  Facebook

05/19/2013

CO2 400 PPM Milestone Reached

Scientific reports indicate that the level of CO2 in the atmosphere has just touched 400 PPM. Are we heading eyes wide shut to catastrophe?

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04/10/2013

Thatcher(ism) and Switzerland

The innovations of Margaret Thatcher show some aspects relative to transport, of people and objects, particularly relevant to Switzerland.

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03/30/2013

Why are false security alerts unwanted?

Security alerts at the airport are unwanted, but not always for the obvious reasons: one reason is a little curious.

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03/12/2013

A tale of two airports

Geneva and Gatwick airports are often compared to each other. Do we really want Geneva to have the same traffic as Gatwick?

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15:37 Posted in Potpourri | Permalink | Comments (0) | Tags: geneva, airport, passengers, movements, 2020 | |  del.icio.us | | Digg! Digg |  Facebook

03/06/2013

Business jets bring German car chiefs to Geneva

From Monday of this week there are lots of business jets bringing car company executives to the Motor show. VW are most in evidence.

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02/20/2013

London airport passenger charges to rise: why?

There is dismay amongst airlines about proposals to increase passenger fees in order to pay higher dividends to its shareholders.

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02/03/2013

Airport water is overcharged

The morning radio programme asked Geneva airport why bottled water was so much overcharged: the answers were unconvincing!

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16:30 Posted in Potpourri | Permalink | Comments (0) | Tags: geneva, airport, price, bottled, water, shops | |  del.icio.us | | Digg! Digg |  Facebook