01/05/2013

On-time easyJet

In the Summer of 2010 easyJet punctuality was a disaster. Now it is one of the best that there is. How did this happen?

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09/13/2012

easyJet Barcelona nearly to Geneva!

Yesterday's morning easyJet flight from Barcelona to Geneva was diverted to Lyon just seconds before it would have landed in Geneva!

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08/10/2012

An easyJet pilot bends the rules

An easyJet pilot flying an empty aircraft to Toulouse was in so much of a hurry after taking off towards Lausanne that he turned left over Versoix much too soon.

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05/06/2012

easyJet ropes off their automatic check-in terminals

Last year, some easyJet automatic check-in terminals were often broken. Now, at busy times, most are roped off. Result: back to those long zig-zag queues before the counters! Why?

I noticed this "back to the past" approach when going to the airport with someone who had a Tuesday flight back to London. In the area where there are located about 20 automatic check-in machines, almost all of them were roped off and hence made inaccessible. The inevitable consequence was one of those long queues where one moves slowly left then right in a snaky queue between parallel tapes. What we could describe as a "back to the past" traditional method of queueing, as well as being a reason why passengers are told to be at the airport two hours in advance of the departure!

Why was this the case: I have no idea. It is probable that this was a busy time of day for easyJet (around 2pm), and that there are quiet times (I am not quite sure when these could be!) when the automated check-in machines are made available. Maybe, also, the unstructured queuing to get at a working check-in machine was causing frustration and arguments between passengers!

Of course, at some airports passengers can opt for "Speedy Boarding", via an extra payment, to have access to priority check-in desks (I am unsure whether easyJet in Geneva has such check-in desks). Maybe this will apply to the flights designed to be attractive to business travellers (fast check-in, choice of seats, special lounge maybe?), as easyJet tries to lure these passengers away from the more traditional airlines? However, Lufthansa, one of many airlines currently losing money, are hitting back with a full page advert (in Le Matin Dimanche today, 6 May) for Geneva-Berlin next month from CHF 49 (not including a possible CHF 11 credit card charge!).

So what next? How about the system that we get in post offices, Swisscom help centres and other places, whereby we enter at a gate where we are given a numbered ticket (perhaps by pushing a button), plus an estimate of the expected waiting time, and then wait patiently until our number flashes up? If we knew that it would be long (more than 30 minutes) we could even go and get a coffee and a biscuit (against payment, of course, and at inflated prices!).

I have not looked at the use of the automatic check-in terminals for other airlines, but I did not notice any similar snaky queues anywhere else.

 

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03/29/2012

easyJet moves up-market

easyJet has announced trials of a seat booking possibility on some flights between the UK and selected destinations next month. What next?

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03/20/2012

More easyJet (night) flights this summer

Spring is here: the airline summer timetables will operate from Sunday 25 March. With another aircraft already here, easyJet will be running yet more (night?) flights this summer.

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02/08/2012

easyJet to Tirana (Albania)

Yesterday an easyJet Switzerland aircraft went to Tirana, Albania. A new tourist destination, but not yet announced by either easyJet or our airport.

EZS_Tirana.JPG

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02/02/2012

Easyjet falls foul of French courts

A Paris Tribunal has condemned 23 clauses in easyJet's terms and conditions. The Swiss aspect for this was commented on in the RSR radio emission "On en parle" this morning.

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01/21/2012

Brits weekend easyJetting to nightclubs

Last week's Sunday Times mentioned 20,000 British weekend travellers taking easyJet flights to Berlin. An easyJet advert seems to suggest that there are other nightclub places!

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01/04/2012

Is Basel more important than Geneva?

Yet again the lack of a genuine spare aircraft causes some easyJet Switzerland passengers to suffer long delays. Yesterday, two flights to Gatwick left with almost 5 hours delay!

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12/21/2011

easyJet cannot handle snow!

Last Monday and Tuesday mornings it snowed a little. Although the airport pretended that all was well, most easyJet flights were very late or cancelled.

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11/16/2011

Tout Compte Fait exposes easyJet!

On a day when easyJet announced increased profits and bookable seats, the consumer magazine explains how their prices explode in flight! The airport publicity was even more deceptive!

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11/03/2011

easyJet: a complaints channel?

When an easyJet Switzerland flight operates very late, perhaps we need to contact the Managing Director and CEO, since he may be an official British Consular Warden in Geneva.

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10/14/2011

Another embarrassing day for easyJet Switzerland

Yesterday, Thursday 13 October, a lot of passengers on easyJet flights had hours of delays. The reason, as usual: no spare aircraft in Switzerland.

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09/26/2011

easyJet versus Fastjet

Fastjet.jpgThere have been some disputes between the founder of easyJet, Sir Stelios Haji-Ioannu, and the current easyJet management. Now Sir Stellios will launch a new airline: Fastjet

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